Frequently Asked Questions

Granite FAQ

Granite can only be scratched with an emerald, diamond or another piece of granite. Granite can withstand 3,000 degrees from a blow torch.
Soapy products such as 409 or granite cleaners are recommended. Avoid all use of ammonia, Clorox or Windex with ammonia. These chemicals will not hurt your granite but will remove your seal from the granite.
It is not necessary as long as you have not stripped your sealer.

Sinks FAQ

We recommend Bar Keepers Friend which you can find at most major retail locations.

Project Scheduling FAQ

From the point of a “signed contract” our office staff will be your point of contact. They will notify you as soon as possible with your impending schedule. All contact with River Creek Builders must be through the office at 281-962-4222. Office hours are between 8:30 am-5:00 pm Mon-Fri. After hours and weekend there is an emergency number on the voice mail. For all changes, updates & delays you will be contacted by the office. Please don’t hesitate to call with all concerns. Communication means you keeping in touch with us when necessary, as well as us informing you.
This is an arrival time for your contractor. 10:55 or 4:55 arrival is still on time.
This is our best possible estimation based on arrival of materials and availability of contractors. We do everything possible to stay on schedule and if there are any changes you will be notified.
Rob heads our sales and design department and is available to our project manager & scheduler for all clarification. Your remodel is now in the hands of an efficient team, who are in frequent contact with Rob. At this point he will only respond to communication that comes to him through the office.

Because we can take no responsibility for damage, it is preferable that you arrange it privately. If this is not possible, River Creek Builders can provide this service for an additional fee based on size and weight.

No, as long as you provide us with a mean of entry into your home.

Yes, as long as you realize this is now a work zone and all children, pets and etc. must stay out of the work area. We ask that you provide your installers with a respectful distance so they may move around freely. We advise against taking vacation time to be at home because an unexpected change may delay your schedule.

Only items clearly listed on his email or contract will be honored, we will be happy to quote any additional features. “But Rob said” is not a basis for the quote or considered as part of the quote. Many ideas are talked about during design meetings but only what is written.clearly in the contract will be considered valid. Please read terms and conditions for more information.

Only if it is quoted and scheduled through River Creek Builders.

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  • CONTACT:
  • River Creek Group LLC
  • 5554 S. Peek Rd. Suite 100 Katy, Texas 77450
  • 281-962-4222
  • info@rivercreekgroup.com
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  • SERVICE AREAS:
  • Houston Texas
  • Austin Texas
  • San Antonio Texas
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